Claiborne 911 had a success story last week in which Phase II location technology and GIS mapping helped locate an accident victim, according to Claiborne 911 Executive Director Roger Hager.
“An elderly lady dialed 911 and said she had wrecked and was over an embankment, trapped inside her vehicle, which was upside down on its top,” Hager said. The lady told dispatchers she had been traveling south on U.S. Hwy. 25E and it was about 11:30 a.m. or noon when she wrecked.
“She advised that she was past Harrogate and had not crossed the Powell River Bridge,” Hager continued. “She said she had gone off the right side of the highway.”
The lady went on to tell 911 dispatchers that she had been knocked unconscious for a period of time and then it took her awhile to locate her cell phone in the dark, inside the upside down vehicle.
The call came in via 911 Phase 1, which gave dispatch the location of the cell tower the call was coming off of, he said. Emergency crews were dispatched to search from north of Powell River Bridge to Harrogate City on the right side of the highway.
“The dispatcher attempted to rebid several times to get location of the phone — it would only rebid back to the tower. The dispatcher directed the caller to turn lights on and to blow the car horn — but the car had no power,” he said. “The lady couldn’t see the highway, but could hear traffic. Dispatchers had emergency crews use sirens to try to get victim to help narrow the search area based on her hearing sirens. The dispatcher once again attempted to rebid the call — it bounced to a Phase II location.”
Hager said the correct location was south of the Powell River Bridge on right side of the highway. Claiborne County Sheriff’s Department officers found her vehicle upside down over the embankment. Only a tire of the vehicle could be seen, according to Hager.
“By the way, the 911 call came in around 6 a.m. The lady had been there all night,” Hager said.
“Thank God for 911 Phase II technology and great GeoConex GIS Mapping. Great job by 911 Dispatcher Jana Bass, the Claiborne Sheriff’s Department, Harrogate Fire Department and Claiborne Ambulance Service. Claiborne County should be proud of their emergency service team — one family — second to none!”
Curtis Sutton, Executive Director for the Tennessee Emergency Communications Board, gave kudos to the local responders.
“Great work all around! The citizens of Claiborne County should be proud of Claiborne 911 and the county’s emergency responders,” he said.
Reach Marisa Anders at 423-254-5588 or on Twitter @newsgirl88.