Financial-services firm Edward Jones was awarded the prestigious J.D. Power President’s Award recognizing its commitment to excellence in customer satisfaction, according to Steve Obermann.
The President’s Award is presented periodically and recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 40-year history of J.D. Power, only 11 companies have previously received the award.
Edward Jones has ranked highest in the J.D. Power U.S. Full-Service Investor Satisfaction Study in six of the past 10 years and has ranked highest seven consecutive times in the J.D. Power U.S. Financial Advisor Satisfaction Study.
Finbarr O’Neill, president of J.D. Power, presented the award via video to Jim Weddle, managing partner for Edward Jones, at the firm’s headquarters in St. Louis, Missouri.
“Being focused on the client experience is at the heart of the Edward Jones culture,” said O’Neill. “We know that in your business a superior client experience goes hand-in-hand with providing superior support for the 13,000-plus financial advisors, and the branch office administrators that support them, who are the face of Edward Jones to your clients each and every day.
Providing the ideal client experience permeates throughout the firm, Weddle said.
“We are especially proud of this recognition because it is for our sustained, long-term commitment to deliver value to our clients,” said Weddle. “This success is due to the efforts of our associates from the home office to our branch teams who are all focused on enhancing the client experience.”
J.D. Power is known as the “Voice of the Customer” globally across multiple industries as diverse as automotive, insurance, health care, telecom and travel.
“The results Edward Jones has achieved in the J.D. Power studies — and more broadly in terms of client service excellence — don’t just happen by accident,” said O’Neill. “So we speak from experience when we say that the consistent excellence achieved by Edward Jones over the past decade is extremely rare for any company in any industry.”